Balihai Resort & Spa –
Tuban, Bali, Indonesia
Sales Manager: Sari
Baliblog: Sari roughly how many hectares is the hotel?
Sari: The total area is 3.8 hectares including the garden and everything.
Baliblog: If a visitor walks into the hotel what kind of things does he see?
Sari: Its purely Balinese style.
Baliblog: Not mixed with Javanese or anything?
Sari: No Balinese style.
Baliblog: How can you describe that style to someone who has never been here?
Sari: When the guest comes into the lobby they feel that this is a small hotel with a Balinese atmosphere. When they come to their room and the pool area they will feel like it is just like at home, because the staff will give a personal service. That’s the opinion of some of our guests.
Baliblog: I see you have a lot of carvings in the lobby area, artwork and Balinese umbrellas. So a lot of Balinese decorations.
I see that when you walk into the lobby to the left side you have the shops and right behind the lobby you have the swimming pool with most of the rooms on the left side of the lobby.
Sari: The rooms to the left of the lobby are in 3 storeys.
Baliblog: Your Superior rooms, they all face the garden?
Sari: No we have 2 kinds of view. One with a garden view and one with a pool or seaview.
Baliblog: Yeah okay that’s for Superior. Where are the Deluxe rooms.
Sari: Our Deluxe rooms are closer to the beach but the view is actually the garden view. The extra feature that makes our Deluxe rooms special is the garden bathroom’ that each of them have, with the bamboo Balinese style. These are suitable for honeymooners.
Baliblog: Good. I’ll tell them that. The family rooms where are they?
Sari: The 13 Kiddie Suites are on the ground floor on the left side and there are 2 other ones located over on the right side also on the ground floor and we have another 3 rooms further along. The view from the Kiddie Suite is purely garden view all on the ground floor because they are mostly for families, for security so the children won’t jump from the balcony. Our family Suite is with the pool and kitchen. The design is also different.
Baliblog: The rooms facilities for each room, TV, mini-bar etc. are they the same for each kind of room?
Sari: In general it’s the same for every room, we don’t have any mini-bar inside just a refrigerator. For the Suite rooms we also provide slippers, for the Superior rooms not.
Baliblog: So I’ll bring my slippers if I’m staying in a Superior room.
Sari: Also for the Suites room we provide a bathrobe whereas for the other rooms we provide a kimono.
Baliblog: How many swimming pools do you have?
Sari: We have one. We also have 3 restaurants and 1 pool-bar.
Baliblog: Do you have 24 hour restaurant?
Sari: No we have 24 hour Room Service. We have 1 restaurant open until 1am.
Baliblog: So your guests are split between Australians and Europeans depending on the season?
Baliblog: If you had to pick a couple of other groups within those groups. Honeymooners, families, young people, old people etc. which group do you think the hotel is best for?
Sari: Actually the best one is for couples and the #1 is for families and then honeymooners.
Baliblog: What do you think is the highlight of this hotel? What do you think is the big reason for people to stay in this hotel.
Sari: We have very personal service like in a small hotel. We have a quiet hotel for somewhere located in the middle of Kuta especially later in the evening. Our motto is Welcome to a familiar face in an exotic island’. That’s why, its our personal service.
Baliblog: What about the location. The hotel is very close to the airport and to go to the restaurants in Kartika Plaza is maybe 5 minutes? You can walk there in 5 minutes.
Baliblog: I guess this area is fairly quiet at night.
Sari: Yes its very quiet that’s why mostly all the families have a comment that its quiet but very easy to access the Kuta area for the live music, the nightlife everything. When they come back to the hotel it has a different atmosphere.
Baliblog: Balihai Resort & Spa is located on the beach. How long is your beach front?
Sari: I’m not so sure but I think its about 100 meters.
Baliblog: You have a Spa and Fitness Center?
Sari: Yes we have a Fitness Center and a tennis court. We also have a Spa including Beauty Salon. We have a Kiddie Club which is free for children aged 4-12. It is open from 8.30am-5pm.
Baliblog: Do you put on any special events like Balinese dancing?
Sari: Every night we have a nightly buffet and then every Tuesday and Saturday night we have a Balinese performance. We change it and one week we might have a Kecak dance, the next week the Ramayana an another day we’ll have the Frog dance. Every night we have a quartet band starting at 7pm in the restaurant and moving around.
Located on the white sandy South Kuta Beach.
10 minutes from airport
5 minutes from Kuta Art Market and shopping center / restaurants
10 miles from Nusa Dua Golf Club
10 miles from capital city Denpasar
15 miles to Ubud, Bali’s art center.
3 floors, 200 well appointed rooms inclusive.
1 Balihai Royal Suite, 2 Villas, 9 Balihai Suites, 13 Kiddy Suites, 12 Deluxe Suites and 2 Family Suites with private balcony or terrace.
Coffee & Tea making facilities.
Non-smoking rooms, and Disabled rooms are available.
IDD Telephone, Individually controlled AC, private bath, shower, Hair Dryer, refrigerator, in-room safe.
Dining / Entertainment:
Mawar Café for breakfast, lunch and dinner with International menu.
Lotus Poolside with swim up bar where you can sip exotic tropical cocktails or icy cold beer.
Pizza Express and THE BEACH your choice of Pasta, Pizza, Steak, Satays, or Fresh Seafood grilled the traditional was and watch the sunset.
Room Service 24 hours a day.
O’Brien’s Pub & Grill steak on hot stone with live entertainment nightly & internet corner.
Service / Facilities:
Fully equipped Business Center with secretarial service.
Bottle shop to stock up your minibar
Concierge service, safety deposit boxes, postal service, currency exchange service.
Laundry & Dry Cleaning serviceas well as a self service Laundromat.
TUTU’s Kiddy Club and baby sitting service, doctor on call.
Scheduled shuttle to Kuta Art Market and airport transfer
Fitness Center and Tennis Court
Travel Agent, Gift Shop, Drug Store
Balihai Spa, Beauty Salon and Sauna
Guest Activities Program
Meeting / Banquet Facilities:
Meeting room for 10-350 persons with 1 ballroom and 3 breakout rooms and Outdoor function area with theme parties and cultural show.
Overhead and slide projector with screen, flipchart, white board, Color TV, VCRS, podium, sound system with wireless and hand held microphone.
Stationary, Banners, Sign and other promotional aids
Built-in PA system
Staging capabilities in and outdoor
Most professional service and technical support for meetings and banquets.
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